Do you have a lot of customer service inquiries in your business? If so, it...
Managing Customer Service with Technology
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Our View from
Canal Street
Our View from
Canal Street
Showing All Posts For: Customer Service Tips
The Importance of Customer Communication
Regardless of the type of relationship—personal, professional, or even...
Seven Essential To-Do’s When You Get a New Customer
Congratulations, you've landed a new customer! Or, perhaps you prefer the term...
Accounting-Related Policies
Setting customer expectations in your business is essential to gain the trust of your customers, avoid conflicts, and maintain a high level of customer service. One way to set customer expectations is to clearly state policies that are customer-facing. Many of these are accounting policies that we can help you with. The following policies are […]
What Is Reputation Management?
Reputation management is a relatively new area within marketing. In a...
Being Grateful
With holidays approaching, this is the perfect time of year to take a moment...
Five Fun Customer Perks to Set You Apart in the Marketplace
It’s always fun to surprise and delight your customers. This puts a smile on...